The Tool Vault
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Payment

We accept all major credit cards & debit cards including MasterCard, Visa, Delta, Solo, Electron, Switch, Maestro and American Express. In addition we also accept PayPal.

 

What is Sage Pay and 3D Secure?
We have recently introduced Sage Pay as an additional safeguard to protect both our customers and ourselves against credit card fraud.
 
What are Verified by Visa and MasterCard SecureCode (3D Secure)?
Verified by Visa and MasterCard SecureCode (3D Secure) are the latest fraud prevention initiatives launched by Visa and MasterCard. Full details can be found from your card issuer.
3D Secure works in a similar way to Chip and Pin, by asking you to enter a unique password in order to complete your online order.
 
How does Sage Pay work?
1. You select the goods they wish to purchase from our website and enter your order and delivery details.
2. Your credit card details are captured securely by Sage Pay.
3. You will be prompted to enter your Verified by Visa or MasterCard Secure Code (3D Secure) password on your card issuer's page (optional).
4. Our bank sends the credit card details to your card issuer who authorises or declines the transaction.
5. Our bank then sends the transaction results back to Sage Pay.
6. Sage Pay sends the authorisation results to us and to you to confirm the results of the transaction.
 
How does Verified by Visa and MasterCard SecureCode work?
You will be given the option to register your cards and/or verify your transaction, when purchasing from us. Once the you have entered your card details on Sage Pays hosted payment page you will be prompted (on the confirmation page) to register your card for 3D Secure (if you have yet to do so) or proceed with the transaction and enter the pin number you have set up for online transactions.

For international transactions, we accept only paypal and bacs payments

 

Please note no goods will be dispatched until your payment has been cleared. 

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Delivery

Delivery Charges



Our Delivery Charges in Mainland UK (Excluding Northern Ireland, Isle of Wight and certain areas of Scottish Highlands and Islands) including VAT are as follows:

Mainland UK
 
  
 
Standard
(Up To 3 days)
Next Working
Day Despatch
Orders between 0.00 and 100.00 and less than 5Kg
 6.95

8.95

Orders above 100 and less than 5Kg

3.95

6.95

Orders Over 5Kg

Quoted on receipt of  Order

Quoted on receipt of  Order

  
Our carrier's definition of Mainland UK does not cover certain areas of UK. A next day delivery option to the Isle of Wight, Scottish Islands & Northern Ireland cannot be guaranteed due to the availability of ferry crossings and possibility of adverse weather conditions. Separate carrier costs for those zones have been outlined below;

 

Scottish Highlands and Islands, Isle of Wight, Northern Ireland

 

 

Standard (Up To 3 days)

Orders Under 100.00 and less than 5Kg

9.50

Orders between 100.00 and 750.00 and less than 5Kg

16.00

Orders above 750 and less than 5Kg

Free

Orders Over 5Kg

Quoted On Receipt Of Order

 

 

We will deliver outside Mainland UK and delivery costs are as follows

 

International

 

Zone 1 Europe
S. Ireland, Belgium, Denmark, France,
Germany, Luxembourg, Netherlands

Zone 2 Europe
Italy, Spain, Monaco,
Austria, Scandinavia Poland

All orders up to 5Kgs

19.00

20.00

Any order over 750

10.00

Orders Over 5 Kgs and less than 750

Quoted On Receipt Of Order

 

 

Timescales

Orders placed before 2.00pm on a working day will be processed that day and will be delivered as per the requested delivery option, provided no additional security checks are required and all stock items are available. A working day constitutes days Monday to Friday only, not including UK bank holidays.


As soon as the goods are dispatched you will be notified by e-mail. If for any reason it is not possible to deliver your order within the allotted time period or an ordered item is out of stock, we will notify you by phone or e-mail as soon as possible.

 

Special requests

If you have any special requests regarding your delivery, (i.e if you specifically require delivery on a Saturday, specific days that you will not be present to accept delivery, or the details of a neighbour in your street that is willing to accept delivery for you) please enter them in the box provided at the check-out stage.

 

Delivery address

In most cases, for purposes of security, we will only deliver your order to the address of the card holder. If you wish to have your order sent to another address, you must contact us to arrange an alternative solution. Please note: Our reason for this condition is purely to protect both yourself and The Tool Vault against the increasing problem of credit card fraud.

Queries

If you have any queries relating to the delivery of your order you can contact us during office hours by e-mail us at customerservice@thetoolvault.com

 

Delivery problems

If you are not at home when our carrier's vehicle arrives, the driver will leave a card to notify you that they have called. Please note that in some cases (i.e pallet consignments or deliveries over 25kg you may be liable for any re-delivery costs). 

 

Please note that if there is no-one available to sign for your delivery and you requested to have it left in your back garden, on the door mat or in an outbuilding etc., this is done at your own risk. Our carrier will post a card through your door to inform you that it has been left in the specified place. The Tool Vault does not accept responsibility for loss or theft of items left in an unsecure place at your request.
 

Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

 

If delivery cannot be made to your address for reasons under our Companys control, our team will inform you as soon as possible to make alternative arrangements.

 

The Tool Vault cannot accept liability for goods lost in transit, unless we are notified within 5 days from the expected delivery date. This will be the date advised on the customers automated dispatch note which is emailed to the customer once the items have left our warehouse.

 

Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.

 

Upon receipt of you order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
 
Any refused deliveries will be returned to The Tool Vault. Upon receipt of the goods, a refund will be issued minus 10% of the value of the order to cover administration costs.

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Returns & Refunds

We aim to provide you with as much information as we can about each product so that you can make an informed purchase decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 7 working days of receipt, as long as it has not been used and it is returned in its original undamaged packaging.

 

Customers are liable for the safe return of all goods as well as inherent carriage costs for returning products to the supplier. We reserve the right to charge a re-stocking fee of up to but not greater than 10.00. 

Returns Procedure:

Contact by e-mail at customerservice@thetoolvault.com quoting the order number of the order to be returned/cancelled.

You should subsequently return the item(s) to us by the agreed method. Unfortunately we cannot accept proof of posting as confirmation of delivery.

Upon receipt of the item(s) we will refund the contract price of the item(s) subject to them being unused and in their original condition and packaging.

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then you should notify us within 10 days of the receipt of the goods, following the Returns Procedures detailed above. Should we, upon receipt of the said items, be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

 

Returns address:

 

The Tool Vault

Unit 7

Waterside Trading Estate

Hamm Moor Lane

Weybridge

KT15 2SN


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Security

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Privacy Policy
We respect the need to protect your privacy. In order to process your order and to provide you with details of that order at a later stage we do need to collect and retain a certain amount of personal data. We will not share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order. When you place your order we collect the following information:
  • Your E-Mail Address
  • Day Time and Home Telephone Numbers
  • Home Address and Post Code
  • Delivery Address, Postcode and Telephone Number
  • Password
  • Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date,
  • Security Number etc
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Giacomo Brescia
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Complaints
The Tool Vault has a strict internal procedure for dealing with any complaints. We will endeavour to resolve the complaint within four working days and your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at: customerservice@thetoolvault.com

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Terms & Conditions







We Accept Visa, Mastercard,Switch,Maestro,Solo,Visa Electron and Delta.
Secure Payments With Paypal
We Accept Paypal

2017 The Tool Vault
Friday 24th November 2017